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Are Your Customers Satisfied?
by: Jim Bernardi
Customer service is an integral part of our job - not an extension
of it. A company's most vital asset is its customers. Without them,
we would not and could not exist in business. When we satisfy
our customers, they not only help us grow by continuing to do
business with us, they also recommend us to friends and family.
view article
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Will they be Back?
by: Bill Zahrtee
The idea was simple enough... take a train and save a few miles
behind the wheel while working on a new project. Needless to
say, good plans don't always go as planned. view article
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We're too busy to succeed...
by: Joe Verde
What's The Plan?
We just had a conference call with our trainers talking about what
we're seeing and hearing from dealers, managers and
salespeople these days.. view article
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Your Online Reputation
by: Jim Radogna
Much has been written about Automotive Online Reputation
Management and, fortunately, there are a number of companies
and consultants now available to assist dealers in getting a
handle on the crucial subject. view article
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Male vs. Female Bosses
by: Bruce Cassels
Ella L.J. Edmondson Bell, an associate professor at the Tuck
School of Business examined one of the final frontiers of gender
(in)equality in the workplace: the perception of women as
bitches–or at least bad bosses." view article
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